Terms & Conditions
Please read these booking conditions carefully
The following booking terms and conditions form the basis of your agreement with The Winter Sports Training Company Ltd. Please read them carefully as they set out our respective rights and obligations. We sell various travel products and you should ensure you read and understand the terms and conditions which apply to your specific travel arrangements as well as these general terms and conditions. These terms and conditions are governed by English Law.
Adequate and valid travel insurance is compulsory for all Winter Sports Training Company Limited travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. The Winter Sports Training Company may require you to provide proof of cover prior to departure.
We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 7337). When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If you book arrangements other than an ATOL protected flight or a package holiday, the financial protection referred to above does not apply. In this instance and in accordance with “The Package Travel, Package Holidays and Package Tours Regulations1992” all UK and EU passengers booking with The Winter Sports Training Company Ltd are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of The Winter Sports Training Company Ltd.
There is no requirement for Financial Protection of day trips, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to The Winter Sports Training Company Limited. If you have booked and/ or paid direct to a Travel Agent for a holiday with The Winter Sports Training Company Limited please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk
Download Claims Form from www.ipplondon.co.uk
Any occurrence which may give rise to a claim should be advised within 14 days to:
International Passenger Protection Limited
Claims Office Telephone: +44 (0)20 8776 3752
IPP House Fax: +44 (0)20 8776 3751
22-26 Station Road
Kent BR4 0PR
In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.
Making a booking
When you book with The Winter Sports Training Company Limited you guarantee you have the authority to accept the terms of these booking conditions and those of any suppliers on behalf of you and all other members of your party.
Whether you book alone or as a group we will only deal with the lead name in all subsequent correspondence. As the party leader, you are responsible for passing on all information of any changes, amendments and confirmations to all persons travelling in your party. It is your responsibility to ensure that all the details of your travel documentation are correct as well as ensuring due payment is made of all monies payable in respect of this booking even in the event of a default by any member of the group.
We will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within five days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
Deposits and payments
Deposits are non-refundable. To make a booking you must pay a deposit. Deposits allow The Winter Sports Training Company Limited to hold reservations for you but does not guarantee the final price of the package. Deposit amount and payment schedule will vary depending on the nature of your package and will be outlined at time of booking. The Winter Sports Training Company Limited reserves the right to cancel your booking without notification if you fail to adhere to the payment schedule outlined at the time of booking. You will be subject to cancellation charges.
Changes in exchange rates, fuel charges and taxes may require The Winter Sports Training Company Ltd to raise the price of your holiday. The Winter Sports Training Company Ltd will absorb the first 2% of any increase and amounts exceeding 2% will be passed on to you, the client. If the price increase exceeds 10% you are entitled to apply for a full refund in writing within 14 days of receiving our additional charges invoice.
Please note a 1.5% charge will be made for any payments made by credit cards held in the UK and Europe. Credit card payments made by clients from the rest of the world will incur a 4% charge.
Cancelling or making changes to your booking
If you wish to make an amendment to your booking, The Winter Sports Training Company Limited will make every effort to alter previously agreed arrangements. Requests must be send in writing, via email and will be subject to a £25 administration fee per person plus any extra charges required to perform the amendment. Cancellation requests must be made in writing via email. Cancellations will be subject to the following charges
Period before departure Cancellation charge per person
when notice of cancellation expressed as a percentage of
is received total booking price
More than 12 weeks Loss of deposit
8 to 12 weeks 25% of total cost of holiday
0 – 8 weeks 100% of total cost of holiday
Changes and cancellations by us
The Winter Sports Training Company Ltd reserves the right to cancel training courses without prior notice, if, at The Winter Sports Training Company Limited’s sole discretion, the minimum numbers of students is not reached or if there is another valid reason. In this event all sums paid to The Winter Sports Training Company Limited will be refunded in full. In such an event clients will be advised of the reasons for cancellation and assisted in finding alternatives.
Schedules and programmes provided by The Winter Sports Training Company Ltd are a fair indication of what is intended to be delivered on a training course, tour or activity. They do not constitute a contractual obligation on the part of The Winter Sports Training Company Limited.
The Winter Sports Training Company Limited reserves the right to alter, amend and curtail programmes and schedules as it believes appropriate and at its sole discretion. Booking a training course, tour or activity is on the condition the client appreciates the need for this flexibility and on the understanding that The Winter Sports Training Company Limited cannot accept liability and/or responsibility for delays or modifications to programmes and schedules of training courses, tours and activities. No refunds will be made, nor any liability incurred by The Winter Sports Training Company Ltd because of changes or cancellation of elements in the original schedule or programme of the training course, tour or activity.
Changes beyond our control
The Winter Sports Training Company Limited will not be held responsible for any unforeseeable changes and events beyond our or our suppliers control. Such events may include but are not limited to war or threat of war, riots, civil strife on any scale, actual threatened terrorist activity, industrial dispute, man-made or natural disaster, technical problems with transport or machinery, adverse weather conditions, pandemic, lack of snow, poor snow conditions, resort closure due to lack of snow and any other events or similar circumstances beyond our control.
All travellers with The Winter Sports Training Company Limited must be in a physical and mental condition appropriate to the training course, tour or activity that has been booked. It is the party leader’s responsibility to inform The Winter Sports Training Company Limited of any past or present medical conditions that may affect their health or well being, or the health and well being of any member of their party whilst on a training course, tour or activity. On certain tours, activities or training courses, travellers may be required to complete and submit a medical disclosure form before departure. All information provided will be confidential and available to tour leaders, resort representatives and UK office staff during the length of the course, tour or activity. At the end of the course the information will be destroyed/deleted.
The Winter Sports Training Company Limited does not own, manage, control, or operate any hotel, insurance company, club, mountain resort, adventure company, vehicle or any other service that would fit in the classification of supplier. As a broker, all coupons, vouchers, exchange orders, receipts, contracts and tickets issued by The Winter Sports Training Company Limited and/or other companies are subject to any tariffs as well as the terms and conditions specified by each company. The acceptance of such coupons, vouchers, exchange orders, receipts, contracts and tickets shall be deemed to be consent to the foregoing conditions and neither The Winter Sports Training Company Limited nor any of its representatives shall be or become liable or responsible for any loss, injury, or damage to a client or to any person, property or otherwise in connection with any training course, accommodation, transportation or other services resulting directly or indirectly from: Any act of God, including but not limited to dangers incident to water, air or earth, fire, breakdown in machinery or equipment, acts of Government or other authorities, dejure or defacto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, and defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of the Company or any loss or damage resulting from insufficient or improperly issued passports, visas or other documents.
By booking with The Winter Sports Training Company Limited you must accept the risks associated with outdoor adventure activities including avalanches, mountain terrain, wild animals and all weather and road conditions. The Winter Sports Training Company Limited will endeavour to provide a safe and enjoyable training course, tour and activity and will select suppliers who have the credentials and experience in delivering outdoor adventure activities. Although every precaution is taken to protect a client, adventure activities such as off-piste skiing or snowboarding, Heli skiing, Cat skiing and driving snowmobiles are hazardous by nature and involve risk. It is a client’s responsibility to be insured for all eventualities. The Winter Sports Training Company Limited is not responsible or liable for any negligent acts or defaults of suppliers or any other person, company or corporation not directly under its control.
Passport, visa and immigration requirements
You must ensure that you and all party members are aware of all relevant passport and visa requirements and that you allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of your stay. Requirements can change and your responsibility to ensure that you and all party members comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. It will be your sole responsibility for any cost, loss or damage which you or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.
If you are accepted on an internship programme you must have a valid working visa or working holiday visa for the country in which you will be employed.
When you book a training course, tour or activity you accept you and your party members must at all times adhere to the directives of all instructors and leaders responsible for the delivery of the training course, tour or activity. You and all party members must also accept and adhere to instructions provided by resort representatives of The Winter Sports Training Company Limited. This applies particularly in respect of matters of health and safety. Individuals may be asked to withdraw from a training course, tour or activity if their behaviour is considered by the resort representatives of the Winter Sports Training Company Limited to be detrimental to the safety and welfare of other course members as a whole or to any one of them. A client asked to withdraw from a training course, tour or activity as a consequence of their behaviour or because they have committed an illegal act, does not have the right to a refund. The client is responsible for his/her behaviour and will indemnify The Winter Sports Training Company Limited of all loss and liability however indirect, suffered by, or on behalf of, The Winter Sports Training Company Limited as a result of any acts or omissions of the client, whether negligent or not.
Whilst participating in a training course, tour or activity you and all party members must conduct themselves with propriety. Any behaviour which harms the reputation of The Winter Sports Training Company Limited or breaches the accepted standards of conduct of any host hotel and country, will result in a client being withdrawn from the course, tour or activity. A client asked to withdraw from a training course, tour or activity as a consequence of their behaviour does not have the right to a refund. The Winter Sports Training Company Limited shall be entitled to recover from a client the cost of all damage or loss caused by the client. On some courses, tours or activities, travellers will be required to complete and sign a behaviour/code of conduct agreement on arrival to ensure they understand and accept this clause within the Winter Sports Training Company’s terms and conditions.
Pastoral Care Policy Statement
The Winter Sports Training Company Ltd has adopted a pastoral care policy the aim of which is to set out policies and procedures that will ensure the safety and welfare of participants on instructor training programmes whilst providing them with an encouraging environment to enjoy and successfully complete their course and exam.
This duty of care is designed in particular but not exclusively for young adults.
The Winter Sports Company will be responsible for ensuring their employees and third party suppliers comply with and practise the roles and responsibilities detailed in this statement. A copy of this document is available upon request.
When you occupy a rented chalet or house for an extended stay which has been booked on your behalf by The Winter Sports Company, you must take care of the accommodation provided and adhere to the rules given to you by the owner/ renter of the property as well as the Winter Sports Company resort representative. Before arrival in resort a damage deposit of £250 (Europe) £350 (Canada) will be collected from each client.
The deposit will be refunded to you 2 weeks after the end of your stay, unless you have caused any untoward damage to property or goods in the chalet/house or the accommodation is so dirty it requires excessive cleaning. All clients have individual responsibility for property damage caused by them during their stay and the cleanliness of their own room as well as common areas. Photographs will be taken before and after occupancy to evidence any damage and cleanliness.
House parties are not permitted. All accommodation is non-smoking and no pets are allowed.
Additional Training Costs
If a client’s standard of skiing or snowboarding proves to be below that expected to participate on a training course and the client is assessed by the training provider to be in need of supplementary coaching, The Winter Sports Training Company Limited will discuss the situation with the client whilst reserving the right to exclude a client from the course and to arrange alternative lessons for the client. The client will be required to pay any resultant extra training costs.
We do not store credit card details.
If you have a Complaint
A complaint about any aspect of a training course, tour or activity should be made immediately to the resort representative of The Winter Sports Training Company Limited or supplier of the course, tour or activity in question. Every effort will be made to resolve any problem whilst a client is participating on the course, tour or activity. If the matter cannot be resolved a further complaint must be made in writing and be received by The Winter Sports Training Company Limited not later than 28 days after the end of a training course, tour or activity. The Winter Sports Training Company Limited will address a complaint within 90 days of receipt of the written complaint.
Address for written complaints:
Winter Sports Training Company Ltd
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a ‘Community list’ which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm.
We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s), at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm flight timings which will be used in connection with your flight.
Foreign Office Advice
The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before departure.
Brochure/website/advertising material accuracy
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.